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Call for later customer service line
12:00pm Thursday 18th October 2012 in News
A CALL for increased opening hours for Colchester Council’s customer service line has been made.
Conservative borough councillor Kevin Bentley made the request at a meeting of full council on Wednesday.
He said residents who work normal office hours find it very difficult to report problems to the council because lines are closed at 5pm.
He said: “For our residents who work between 9am and 5pm, many of whom do not get home perhaps until 6pm, a customer service line which is only accessible during office hours is not adequate.”
Anne Turrell, leader of Colchester Council, said: “That is something we will look at.”