Call for later customer service line (From Essex County Standard)
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Call for later customer service line
12:00pm Thursday 18th October 2012 in News
A CALL for increased opening hours for Colchester Council’s customer service line has been made.
Conservative borough councillor Kevin Bentley made the request at a meeting of full council on Wednesday.
He said residents who work normal office hours find it very difficult to report problems to the council because lines are closed at 5pm.
He said: “For our residents who work between 9am and 5pm, many of whom do not get home perhaps until 6pm, a customer service line which is only accessible during office hours is not adequate.”
Anne Turrell, leader of Colchester Council, said: “That is something we will look at.”
Comments(2)
Boris
says...
2:03am Fri 19 Oct 12
Most people take their mobiles to work and are able to make calls like this during their breaks.
Thousands of people work in London and very few of them are home before 7 pm at the earliest.
TheCaptain says...
6:50pm Thu 18 Oct 12
do some research