Get involved: send your pictures, video, news and views by texting ECS to 80360, or email »
Computer glitch meant Asda took our last £496
A SUPERMARKET has been accused of taking hundreds of pounds from a family after a technical glitch caused by thunderstorms in America.
Asda – whose parent company Walmart is based in America – wrongly took £627 from Tim and Claire Schobs’s account after the US storm caused a glitch in the company’s computers. The couple had spent £131 on Asda internet food shopping a few days beforehand.
But instead of Asda taking the correct money, they took a further £496.
Mr and Mrs Schobs only found out after they filled up their car with petrol and were told their card had been rejected.
They spent hours on the phone to Asda and were informed by e-mail the company was unable to refund the money for up to ten working days.
The couple said they and their two teenage children had been left without food and unable to pay their bills.
Mrs Schobs, 44, of Abbott Road, Dovercourt, said: “Asda has taken all our money. They have stolen our money and left us in debt to the bank.
“We haven’t got an agreed overdraft on that account. I have a 14-year-old who can’t go to school next week because I can’t buy her a uniform.”
The money taken from the account was Mr Schobs’s disability benefit. Mrs Schobs is her husband’s carer and the couple said they will have no income for the next month.
The incident has left them hundreds of pounds over the limit and at the mercy of their bank, which charges them £10 a day for being in the red.
The family were offered £15 of vouchers by Asda to keep them going until the money is back in their account.
But Mrs Schobs said: “We are a family of four – £15 isn’t going to cover the cost of a week’s shop. We haven’t got a penny.” A spokeswoman for Asda said the money had been refunded and should be in the Schobs’s account once it had been processed by the banks.
She added: “As soon as we became aware of the overcharging issue, we contacted customers affected and refunded the overcharge and any resulting bank charges.
“Our initial investigation has shown this was an isolated incident.
“As a gesture of goodwill and to say sorry, as well as refunding the overcharge we have also credited customers with the cost of their original shopping order.”