Marketing & Digital Administration Assistant (Post No. 1392)

Main Objectives :

• Customer care is paramount and you are expected to represent the company, promote goodwill and enhance the company’s reputation at all times.

• Customer awareness, a commitment to self development, job involvement and personal contribution as well as being an active team player are all vital and should be reflected in the job at all times.

• To achieve targets as set by the company and be fully aware of the range of the company’s publications, procedures and services.

• Maintain confidentiality at all times.

Job Requirements :

• To take all Digital bookings from the digital team and print team
• Outsource all artwork to 2adpro based on the clients instructions and brief from team
• To complete all administrative functions as required by the company.
• To manage incoming and outgoing mail (including e-mail) on behalf of the Digital Commercial Manager to minimise unnecessary paper handling.
• Compile and input expenses, mileage, absence reports in conjunction with the Digital Commercial Manager
• Produce rate packs for staff as and when required.
• Produce in-depth reports for Digital and Print team as and when required
• Check DFP reports on a daily basis and encourage print reps to up sell when clients are getting a good result on smaller campaigns.
• To liaise with external and internal customers on behalf of the Digital Commercial Manager as and when required.
• Territory Audits – update from information provided.
• Handle customer enquiries quickly and efficiently ensuring they are passed to the appropriate department as applicable.
• Ensure Customer complaints are handled sympathetically and resolved amicably to maintain customer loyalty.
• To attend monthly staff council meetings in Basildon and Colchester company and departmental meetings and training sessions as required and on time.
• Have a full working knowledge of the computer system.
• Ensure that good working relationships are maintained within the department and with all other departments.
• Assist the Accounts Department with any queries.
• Become multi-skilled within the department in order to assist all colleagues.
• Amend bookings for Display/Motors/Property which are past-deadline, proformas etc.
• Amend bookings for the above during campaigns
• Download full in-depth reports from the DFP system for clients end of month campaigns
• Book house adverts for the Digital Commercial Manager
• Provide booking advice to all satellite offices and amend their bookings.
• Check for upload/copy queries on ad manager for each URN
• Check and ensure all campaigns booked have started and are delivering

This job Description summarises the main aspects of the job, but it does not cover all the duties that the job holder may be required to perform. Therefore the Job Description is a minimum standard. It is not a statement of all that the job does or may entail. It is not intended to restrict the scope of the job but clearly to define its starting point.

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