"I waited 70 minutes for ambulance after breaking my neck"

Essex County Standard: "I waited 70 minutes for ambulance after breaking my neck" "I waited 70 minutes for ambulance after breaking my neck"

A mum claims she was left wedged at the bottom of the stairs with a broken neck for 70 minutes waiting for an ambulance.

Zoe Barnes fell down 12 stairs at her friend’s home and claims she was left with her head resting on her chest as her friend called 999 at least three times.

The 53-year-old, of Fiddlers Hill, Fordham Heath, believes she was not treated as a priority as she was able to talk and is calling for the ambulance service to change how they judge the urgency of calls.

She said: “I fell head first backwards down a flight of stairs at my friend’s flat in Harwich.

“I was wedged up against the wall and my friend phoned the ambulance service repeatedly but they kept saying I wasn’t a priority, I believe there was a car accident roughly at the same sort of time, but I had actually broken my neck.

“The pain was incredible."

The ambulance service apologised and described the delay as unacceptable. 

Comments (3)

Please log in to enable comment sorting

9:24am Mon 27 Jan 14

Ritchie_Hicks says...

People think that calling 999 means you'll get an ambulance at your front door within 10 minutes. This is another example that shows that isn't the case anymore.

More spending cuts. More reduction in service quality. But it's OK Dave - we're all in this together.
People think that calling 999 means you'll get an ambulance at your front door within 10 minutes. This is another example that shows that isn't the case anymore. More spending cuts. More reduction in service quality. But it's OK Dave - we're all in this together. Ritchie_Hicks
  • Score: 8

5:45am Tue 28 Jan 14

seikothrill says...

Well done Zoe Barnes you got your name & picture in the paper.

I appreciate the pain you were probably in but the Ambulance Service does the best it can on more and more limited resources.

Get well soon though
Well done Zoe Barnes you got your name & picture in the paper. I appreciate the pain you were probably in but the Ambulance Service does the best it can on more and more limited resources. Get well soon though seikothrill
  • Score: -2

9:34am Tue 28 Jan 14

Walt Jabsco says...

As well as notifying the local paper, I hope this lady did the logical thing and contacted her MP for answers about why the ambulance service has to strictly prioritise calls between those who are breathing and talking and those that aren't. A massive budget cut to a service already overstretched isn't going to help reduce response times and unfortunately patients like this in pain are going to have to wait which sad as it is, is a present fact of life.
As well as notifying the local paper, I hope this lady did the logical thing and contacted her MP for answers about why the ambulance service has to strictly prioritise calls between those who are breathing and talking and those that aren't. A massive budget cut to a service already overstretched isn't going to help reduce response times and unfortunately patients like this in pain are going to have to wait which sad as it is, is a present fact of life. Walt Jabsco
  • Score: -1

Comments are closed on this article.

click2find

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree